Frequently Asked Questions
Listed below are answers to some frequently asked questions we receive. If your question is not answered below, please do not hesitate to contact us with your enquiry.
Email your question to: info@paycheckinvestigators.com.
1. My employer says that the computer payroll system they have implemented is very reliable, so why should I use your services?
Statistics show that payroll errors are in fact very common. Approximately 33% of businesses admit to payroll errors. These errors are regularly caused by human error, however all computer systems are only as good as the people controlling them. Ask your friends and family, it is almost a certainty that you will hear stories of people being underpaid or overpaid in the past. By using Paycheck Investigators, you are having an independent company review all of your Pay Information.
2. I get paid a set salary each fortnight. Do you have any services that I could benefit from?
Yes, definitely. Most Australians will benefit from subscribing to the Superannuation Check. service which verifies that the correct superannuation is being paid by your employer. The Leave Check service may also be beneficial to you, as it verifies that your leave balances including annual, sick, parental and study leave, is correct.
3. I'm interested in subscribing to your services but am unsure whether the benefits of the services outweigh the costs of the services. What do you recommend I do?
Please contact us! We will be delighted to discuss your individual requirements and demonstrate the benefits of our services. Paycheck Assurance is FREE to subscribe to and subscription to most of our services may be cancelled at anytime with 28 days notice. (terms and conditions apply)
4. Your site mentions that I need to provide "Pay Information" for you to verify my pay and entitlements. What exactly do I need to supply?
The "Pay Information" required varies according to the service or services you have subscribed to. Pay Information includes:
- payslips
- superannuation statements
- tax returns
- group certificates
- HECS/HELPS statements
- commission statements
- work agreements and/or contracts
Please review Step 2 - Subscribe to our services of our 5 Step Investigation Process or contact us if you are still unsure what you need to provide. Rest assured, we will contact you if we are missing any information necessary to complete your review.
5. What information can I expect the Payment Discrepancy Report to include?
When a review is conducted by Paycheck Investigators, you will receive a Payment Discrepancy Report. This report will specify if any errors have been identified. If an error is located, the report will specify if you have been underpaid or overpaid and the amount. The report will also tell you what date and pay period are affected by the errors. View sample report.
6. What happens in the situation where you discover I have been overpaid by my employer? Will you contact them?
We will not contact your employer! Our commitment is to our client, which in this situation is you. We work to ensure that you are informed and paid correctly. We identify all errors in your pay and entitlements which includes overpayments; however it is your choice to resolve these errors with your employer. View sample report.
